Terms and conditions · Lovitations

1. Definitions

Service: what Lovitations offers, including configuring and publishing a digital wedding website and related functionality (such as Save the Date and invitation), as described on the site at the time of ordering.
Content: all data, text and media that the customer enters or uploads.

2. Formation of the contract

By placing an order and completing payment through our payment provider, you agree to these terms and our privacy policy.

3. Prices and payment

Prices on the site are in euros and include VAT, unless stated otherwise. Payment is handled by Stripe. We are not a party to the payment relationship between you and your payment institution; Stripe processes the payment under its own terms.

4. Delivery: digital service

Lovitations provides a digital service: after payment you get access to manage your configuration and publication according to the package you chose. There is no physical delivery for the standard digital packages, unless the site expressly offers and confirms otherwise.

How long your website stays online. Every digital package includes hosting: your website stays online for at least 5 years, counted from when the website is published. There are no renewal fees. Some time after the wedding date, the website may move to archive mode: the site and all content remain available at the same link, but interactive parts such as the RSVP and the guestbook become read-only. Archive mode counts as online for the minimum period. After those five years we will not simply switch the website off: it stays online for as long as we offer the service. If we later stop the service or an individual website after all, we will let you know by email at least three months in advance, so that you can save your content.

You are responsible for the accuracy of the content you enter and for obtaining consent from people whose data you process (for example guests).

5. Intellectual property

Software, templates, brand identity elements and trade marks of Lovitations remain the property of Lovitations or its licensors. You receive a non-exclusive right to use the service for your own wedding, within the limits of your subscription or purchase.

6. Support and availability

We aim for high availability of the service but do not guarantee uninterrupted operation; maintenance may cause limited disruption. The guarantee in article 4 concerns the period during which your website stays online, not a guaranteed uptime percentage. Support is provided via [email protected] and, where available, chat. Phone / WhatsApp: Please contact us by email.

7. Liability

We are not liable for indirect damage, consequential loss or loss of profit, except where mandatory law provides otherwise. Our total liability is in principle limited to the amount you paid for the order concerned, unless the law requires otherwise.

8. Duration and termination

How long you have access follows from the product you chose and the functionality on the platform, and is never less than the minimum of 5 years online from article 4, counted from publication. We may end the service with reasonable notice and, where applicable, a refund in accordance with the law, but not within that minimum period, except in the case of misuse or where the law obliges us to do so.

9. Right of withdrawal

9.1. As a consumer you have the right to withdraw from the Contract without giving any reason (the Right of Withdrawal). For the delivery of goods (products), a cooling-off period of 14 days applies, starting on the day after you, or a third party you have designated who is not the carrier, received the product. For a contract to provide services or to supply digital content not delivered on a tangible medium, the 14-day cooling-off period starts on the day after the Contract is concluded.

9.2. You exercise the Right of Withdrawal by sending us a clear statement to that effect within the cooling-off period, for example by email to [email protected].

9.3. After withdrawal, we will refund all payments received from you, including any standard delivery costs, as soon as possible and at the latest within 14 days of the day on which we received your withdrawal. For products, we may wait to refund until we have received the product or you have shown that you have sent it back.

9.4. If you exercise the Right of Withdrawal, you must:

handle any goods received and their packaging with care. You may only unpack or use those goods (products) to the extent necessary to establish their nature, characteristics and functioning. If you handle the goods in any other way, you are liable for any resulting reduction in their value, unless we did not give you all the legally required information about the Right of Withdrawal before or when the Contract was concluded;
send the goods (the product) back to us within 14 days, counting from the day after the day on which you made the statement referred to in article 9.2. The direct cost of returning goods is at your expense, but only if we informed you of this before the Contract was concluded;
return the goods as far as possible with all accessories supplied, in their original condition and packaging, and in accordance with the reasonable and clear instructions we have given you.

9.5. For digital content and services, the law may provide an exception to the Right of Withdrawal once delivery has begun with your express prior consent and after you have acknowledged that you thereby lose your Right of Withdrawal. At checkout we ask you to give the necessary confirmations before you pay. See also our page on the right of withdrawal.

10. Complaints procedure

10.1. Do you have a complaint about our service or about how the Contract has been performed? Please report it, fully and clearly described, to [email protected]. We will reply to your complaint within 14 days of receipt; if a complaint needs more time to deal with, we will let you know within 14 days when you can expect a full response.

10.2. If we cannot resolve it together, you can refer your complaint to WebwinkelKeur, of which Lovitations is a member; WebwinkelKeur will then mediate free of charge. You can check that our membership is current in WebwinkelKeur's list of members. If no solution is found then, you can have your complaint dealt with by the independent disputes committee appointed by WebwinkelKeur; its decision is binding, and both we and you agree to be bound by it. Referring a dispute to this disputes committee involves costs, which you must pay to the committee.

10.3. You can also submit complaints via the European ODR platform.

11. Governing law and disputes

These terms are governed by Dutch law. Disputes will be submitted to the competent court in the Netherlands, unless the law provides otherwise.

12. Right of withdrawal: statutory periods in detail

For products sold to a consumer at a distance, the following three statutory periods of the right of withdrawal apply:

The customer has 14 days to withdraw from the order (notify us of a return).
After this notification the customer has a further 14 days to actually return the product.
The refund must take place within 14 days of the return notification.

For the delivery of products

When buying products, the consumer may withdraw from the contract without giving any reason for 14 days. This cooling-off period starts on the day after the product is received by the consumer or by a representative designated in advance by the consumer and made known to the trader.

During the cooling-off period the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to judge whether they wish to keep it. If they exercise their right of withdrawal, they will return the product to the trader with all accessories supplied and, where reasonably possible, in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the trader.

If the consumer wishes to exercise their right of withdrawal, they must notify the trader within 14 days of receiving the product. The consumer must do so using the model withdrawal form or by another means of communication, such as email. Once the consumer has given notice that they wish to exercise their right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the goods delivered were returned in time, for example by means of proof of postage.

If, after the periods mentioned have expired, the customer has not given notice that they wish to exercise their right of withdrawal, or has not returned the product to the trader, the purchase is final.

For the delivery of services

For the delivery of services, the consumer may withdraw from the contract without giving any reason for at least 14 days, starting on the day the contract is concluded. To exercise their right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the trader with the offer and/or at the latest on delivery.

Costs in the event of withdrawal

The consumer bears the direct cost of returning the product. If the consumer has paid an amount, the trader will refund it as soon as possible, and at the latest within 14 days of withdrawal. This is on condition that the product has already been received back by the online shop or conclusive proof of complete return can be provided. The refund will be made using the same payment method the consumer used, unless the consumer expressly agrees to a different payment method.

If the product is damaged, or the packaging is damaged more than is necessary to try the product, we may charge you for this reduction in the product's value. So please handle the product with care and make sure it is well packed when you return it. The consumer cannot be held liable for a reduction in the product's value if the trader has not provided all the legally required information about the right of withdrawal; this must be done before the purchase contract is concluded.

Exclusion of the right of withdrawal

The trader may exclude the consumer's right of withdrawal for the products and services below. The exclusion only applies if the trader has stated it clearly in the offer, or at least in good time before the contract is concluded. Exclusion is possible for products:

that the trader has made to the consumer's specifications;
that are clearly personal in nature;
that by their nature cannot be returned;
that can deteriorate or become outdated quickly;
whose price is tied to fluctuations in the financial market over which the trader has no control;
for individual newspapers and magazines;
for audio and video recordings and computer software whose seal the consumer has broken;
for hygiene products whose seal the consumer has broken.

Exclusion is possible for services:

relating to accommodation, transport, catering or leisure activities to be provided on a specific date or during a specific period;
whose delivery began with the consumer's express consent before the cooling-off period ended;
relating to bets and lotteries.

Read more on our separate page about the right of withdrawal.

13. Complaints and dispute mediation

If a consumer has a complaint, they must first contact the trader. Lovitations is a member of WebwinkelKeur. For complaints that cannot be resolved by mutual agreement, the consumer must contact WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. You can check that this online shop has a current membership at webwinkelkeur.nl/leden. If a solution is still not reached, the consumer can have their complaint dealt with by the independent disputes committee appointed by WebwinkelKeur. Its decision is binding, and both the trader and the consumer agree to be bound by it. Referring a dispute to this disputes committee involves costs, which the consumer must pay to the committee. See also our complaints procedure.

14. Identity and contact

apeelingai B.V.
Sterrenkroos 144
8043 NX Zwolle
Netherlands

Chamber of Commerce (KVK) number: 92422543
VAT identification number: NL866037901B01

Email: [email protected]
Phone / WhatsApp: Please contact us by email.