Step 1: Tell us about your complaint

Send your complaint, as specific as possible, to [email protected]. Include your name, order details and a short description of the problem. We will respond within a reasonable time and in any case within the statutory period of 14 days of receipt. If handling it properly takes longer, we will let you know.

Step 2: Refer a dispute

If you have a complaint, please come to us first. Lovitations is a member of WebwinkelKeur. If we cannot resolve it between us, you can submit your dispute for mediation through WebwinkelKeur (www.webwinkelkeur.nl), which mediates free of charge. You can check that our shop has a current membership at webwinkelkeur.nl/leden. If this does not lead to a solution, you can have your complaint dealt with by the independent disputes committee appointed by WebwinkelKeur. Its decision is binding, and both the trader and the consumer agree to be bound by it. Referring a dispute to this disputes committee involves costs, which the consumer must pay to the committee. You can submit your dispute at webwinkelkeur.nl/kennisbank/consumenten/geschil.